Privacy Policy
Sam Morgan Therapy
0479098508
sammorgantherapy@gmail.com
This policy outlines the ways in which Sam Morgan Therapy handles the personal information of our clients. I take privacy seriously and are committed to complying with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Personal Information
Personal information is any information about an individual that can be used to identify them directly or indirectly, such as name, address, phone number, email address, and date of birth.Sensitive information is a type of personal information which includes details, for example, about a person's racial or ethnic origins, political or religious beliefs, sexual orientation, health or genetic information, family court orders or criminal record. The breach of sensitive information is likely to leave people open to discrimination or embarrassment.
Why I collect personal information
The sharing of personal information by a client to Sam Morgan Therapy assists me to assess and support the client in processing their identified concerns. Personal information is retained to enable me to provide a relevant and informed service. Within my practice and due to my duty of care a client cannot be anonymous. A client may request to use a pseudonym, but a name as listed on ID's is required.
How I collect personal information
I collect personal information through a variety of means, including:The information you verbally share with me.Written communication received from you via email, SMS or letter.Our intake form.The guardian of those under 18 years of age.A referral from your GP or another treating practitioner or service.
Our storage of personal information
To protect the personal information I hold from misuse or loss I store it in several ways, all of which are secure and can only be accessed by approved individuals. The method of storage varies between types of information and includes both hard copies and digital versions (either on a secure server or offline).
Storage of Payment Information
I collect and store credit card information via a Credit Card Authorization (CCA) form to facilitate the payment of session fees. These details are stored securely using the Square payment system, which utilizes industry-standard encryption to protect your financial data.In alignment with my commitment to data integrity, I retain this authorization and the associated payment details only for the duration of the therapeutic relationship. Once the professional relationship has concluded, this sensitive information is securely disposed of, unless I am required to retain it for a specific period to meet legal or financial obligations.If I become aware of a security breach I will promptly investigate and, where appropriate, take remedial action and notify the individual affected in accordance with the Privacy Act.
Disclosure of your personal information
I will not disclose personal information about you to third parties without your consent, except when the disclosure is required by law. It is unlikely that I will disclose any information to a recipient outside of Australia.
Accessing your personal information
You may request access to personal information I hold about you. I may ask you to specify what information you require and may charge a fee where I provide access. I deal with all requests for access to personal information as required by the Privacy Act. I may refuse to provide access if the Privacy Act allows us to do so.
Integrity of your personal information
I try to ensure that the personal information I collect is accurate and up to date. You may request an update or correction to personal information I hold about you and I will deal with all such requests as required by the Privacy Act.
Complaints
If you think your personal information has not been handled in line with the Privacy Act, please contact me in the first instance. I will investigate your complaint and try to promptly resolve your complaint directly with you.If you are not satisfied with the outcome, then you may make a complaint to the Office of the Australian Information Commissioner (OAIC). For information about how to make such a complaint, please refer to the OAIC website: http://www.oaic.gov.au/.
Changes to this privacy policy
I may make changes to this privacy policy from time to time and in such cases I will notify clients by email or on our website.
Contact me
If you have any questions relating to privacy matters, please contact me by email at sammorgantherapy@gmail.com